Important New Delivery and Pick-up Information

PLEASE NOTE, DUE TO THE HIGH COST OF SHIPPING, WE DO NOT DELIVER FOR FREE TO THE FOLLOWING POSTAL CODES. V0A, V0B, V0C, V0E, V0G, V0H, V0J, V0K, V0L, V0M, V0N, V0P, V0R, V0S, V0T, V0V, V0W, V0X. A nominal shipping charge will be added based on the delivery address postal code, after the postal code is entered.

PICK UP IS THE QUICKEST WAY TO GET YOUR ORDER. DELIVERY WILL TAKE UP TO 5 BUSINESS DAYS AFTER PROCESSING OF YOUR ORDER.

Free delivery in British Columbia with exceptions for remote areas, with a minimum purchase of $200*. Orders under $200* have a flat shipping fee of $25 + tax applied.

We have made changes to our delivery process. Most Lower Mainland deliveries now use Fedex. Please see FAQ below.

We deliver to your home or office, even to your neighbour or concierge, other than in remote areas which may require you pick up from a drop station. Be sure to make note of your delivery details, buzzer numbers, or the name of who will sign for your delivery in the additional instruction section on the payment method page.

Please note that the recipient must be of legal drinking age to take the delivery of wine. Wine shipments will NOT be left unattended by Fedex couriers.

 

To keep up with the demand and better serve our customers, we now have most deliveries sent through FedEx. 

How it Works
When your order is packed and ready to be shipped out, you will receive an email with your tracking information and delivery date. You will also receive a second email titled “Manage your FedEx delivery” which will allow you to make changes to your delivery to fit your schedule. 

 

How can I manage my delivery?
Once you receive your tracking information, you will receive a second email titled “Manage your FedEx delivery”. If you did not receive this email and need to adjust your delivery, you can also use this URL https://www.fedex.com/en-ca/delivery-manager/receiving-managing-deliveries.html or visit FedEx.com, click on the “Tracking” tab and click on “Manage your Personal Delivery Options”. Once you verify the address, you can do one of the following:

  • Deliver as Planned – here you can make notes on your delivery and add notes such as; deliver to back/side door, add a buzz number, etc.
  • Deliver at a Future Date – here you can delay your order to a future date and choose the best day that works for you. 
  • Hold at a FedEx location – here you can see FedEx pick up locations nearest you and choose one the location you would like to pick up at. The pick-up depot will hold your order for five business days.

For further inquiries, see our frequently asked questions below.

When will my delivery arrive?
You will receive your order in up to 5 business days.  Once your order is ready to leave our facility, you will receive an email with your tracking information.

I won’t be available/I work when FedEx will deliver. What can I do?
If you won't be home during FedEx’s normal shipping hours, we can ship to another address such as to your work or a friend or neighbour. Your order can also be held at a FedEx depot for you to pick up at your convenience. Finally, if you do have a weekday that you know you will be home, let us know and we would be happy to ship your order to arrive that day. If your order has already left our facility, you can reschedule your delivery. See above under How can I manage my delivery?

Can I request a shorter delivery window?
While FedEx gives a large delivery window, they will accommodate requests as best as they can. To make the request, you can call FedEx’s customer service line at 1-800-463-3339 and request a morning or an afternoon delivery.

Will I get a call in advance?
Unfortunately, FedEx drivers do not carry phones and are unable to call in advance. They will, however, take requests for a morning or an afternoon delivery and they will accommodate as best as they can. To make the request, you can call FedEx’s customer service line at 1-800-463-3339 and request a morning or an afternoon delivery.

I missed my delivery. What happens now?
If you miss your delivery, a door tag will be left with the location of the pick-up depot. You can arrange upwards of three attempts, which are arranged upon request. If you miss your first delivery, you can call FedEx’s customer service line at 1-800-463-3339 and request a reattempt for any day that works well for you. 

Can I change my delivery address?

Absolutely. For any changes to the address, you can call our Web Order Desk at 1-844-989-9463 ext 1.

For any questions not answered above, please call our Web Order Desk at 1-844-989-9463 ext 1. 

 


Frequently Asked Questions about Online Orders

What's the status of my order?


Pick up orders are ready within 2 hours. An email will be sent when your order is ready for pick up. You can also check status in your account please log into your account, once you are in your Account Dashboard, on the left you will see a link to "My Orders". Keep an eye on your account for the status to move to "Complete". Once it has, your order is ready for pick up.

STORE HOURS ARE MONDAY TO FRIDAY: 10AM-7PM   SUNDAY: 11AM-6PM


Delivery orders will arrive in up to 5 business days.. You will receive an email with your tracking information once your order is ready to leave our facility. 

I need to get in touch with FedEx about my delivery
For our full FedEx FAQ's, please see above or use this URL https://www.fedex.com/en-ca/delivery-manager/receiving-managing-deliveries.html or visit FedEx.com, click on the “Tracking” tab and click on “Manage your Personal Delivery Options”

 

 

 

After you've logged into your account and if you have questions about your order, please call the store you placed the order with. A list of stores and contact info can be found here