Delivery and Pick-up
'Tis the Season! Let us help you take one less item off your to-do list. Order by Dec 19th to receive your delivery by Dec 24th in the Lower Mainland. For delivery outside the Lower Mainland, order by Dec 18 for delivery by Dec 24th
Free delivery and shipping anywhere in British Columbia with a minimum purchase of $200*. Orders under $200* have a flat shipping fee of $15 + tax applied. Deliveries will be made within 3-5 business days.
We have made changes to our delivery process. Lower Mainland deliveries now use Fedex. Please see FAQ below.
We deliver to your home or office, even to your neighbour or concierge. Be sure to make note of your delivery details, buzzer numbers, or the name of who will sign for your delivery in the comments section of your order.
Please note that the recipient must be of legal drinking age to take the delivery of wine. Wine shipments will NOT be left unattended by Fedex couriers.
We have some exciting new changes for our Lower Mainland customers. To keep up with the demand and better serve our customers, we will now have deliveries sent through FedEx.
How it Works
When your order is packed and ready to be shipped out, you will receive an email with your tracking information and delivery date. You will also receive a second email titled “Manage your FedEx delivery” which will allow you to make changes to your delivery to fit your schedule.
How can I manage my delivery?
Once you receive your tracking information, you will receive a second email titled “Manage your FedEx delivery”. If you did not receive this email and need to adjust your delivery, you can also use this URL https://www.fedex.com/en-ca/delivery-manager/receiving-managing-deliveries.html or visit FedEx.com, click on the “Tracking” tab and click on “Manage your Personal Delivery Options”. Once you verify the address, you can do one of the following:
- Deliver as Planned – here you can make notes on your delivery and add notes such as; deliver to back/side door, add a buzz number, etc.
- Deliver at a Future Date – here you can delay your order to a future date and choose the best day that works for you.
- Hold at a FedEx location – here you can see FedEx pick up locations nearest you and choose one the location you would like to pick up at. The pick-up depot will hold your order for five business days.
For further inquiries, see our frequently asked questions below.
When will my delivery arrive?
You will receive your order within 5 business days. Once your order is ready to leave our facility, you will receive an email with your tracking information.
I would like my delivery on a certain day. Can you arrange that?
Absolutely! If your order has not left our facility, we can hold it to arrive on a day that works well for you. If it has already been sent out, see above under How can I manage my delivery?
I won’t be available/I work when FedEx will deliver. What can I do?
If you won't be home during FedEx’s normal shipping hours, we can ship to another address such as to your work or a friend or neighbour. Your order can also be held at a FedEx depot for you to pick up at your convenience. Finally, if you do have a weekday that you know you will be home, let us know and we would be happy to ship your order to arrive that day. If your order has already left our facility, you can reschedule your delivery. See above under How can I manage my delivery?
Can I request a shorter delivery window?
While FedEx gives a large delivery window, they will accommodate requests as best as they can. To make the request, you can call FedEx’s customer service line at 1-800-463-3339 and request a morning or an afternoon delivery.
Will I get a call in advance?
Unfortunately, FedEx drivers do not carry phones and are unable to call in advance. They will, however, take requests for a morning or an afternoon delivery and they will accommodate as best as they can. To make the request, you can call FedEx’s customer service line at 1-800-463-3339 and request a morning or an afternoon delivery.
I missed my delivery. What happens now?
If you miss your delivery, a door tag will be left with the location of the pick-up depot. You can arrange upwards of three attempts, which are arranged upon request. If you miss your first delivery, you can call FedEx’s customer service line at 1-800-463-3339 and request a reattempt for any day that works well for you. Alternatively, you can call our Web Order Desk at 1-844-989-9463 ext 1 to let us know any preferences and we would be happy to call on your behalf.
Can I change my delivery address?
Absolutely. For any changes to the address, you can call our Web Order Desk at 1-844-989-9463 ext 1.
For any questions not answered above, please call our Web Order Desk at 1-844-989-9463 ext 1.
Customer service is our number one priority! Everything Wine will, of course, accept any special requests and will attempt to meet those wishes anytime we can.
Rush service, time-sensitive deliveries requests can all be directed directly to our E-Comm team simply by calling our
Web Fulfillment Centre 1-844-989-9463 ext 1 or email us at email@example.com
Frequently Asked Questions about Online Orders
I'm having trouble placing my order
For assistance with placing your order, please call our Web Order Desk directly at 1-844-989-9463 ext 1 and we would be happy to assist you.
How do I make a change to my order?
For any changes to your order, please contact our Web Order Desk directly at 1-844-989-9463 ext 1
What's the status of my order?
Pick up orders are ready either the same day or the next day. If your order is placed before 2pm, your order is typically ready the same day. If your order is placed after 2pm, your order will be ready the next day. To check status, please log into your account, once you are in your Account Dashboard, on the left you will see a link to "My Orders". Keep an eye on your account for the status to move to "Complete". Once it has, your order is ready for pick up.
Delivery orders will arrive within five business days. You will receive an email with your tracking information once your order is ready to leave our facility.
I need to get in touch with FedEx about my delivery
For our full FedEx FAQ's, please see above or use this URL https://www.fedex.com/en-ca/delivery-manager/receiving-managing-deliveries.html or visit FedEx.com, click on the “Tracking” tab and click on “Manage your Personal Delivery Options”
If you want to pick-up your wine we've made ordering it online a breeze. Skip the lines by selecting your local store at the top of the website, then browse for your perfect selection.
Add your wine to your shopping cart and checkout. There isn’t a service charge or minimum quantity. Orders placed before 2pm will be completed, held for you, and ready for pickup by 5pm the same day. Orders placed after 2pm will be ready for you in the morning.
To check status of your order, please log into your account, once you are in your Account Dashboard, on the left you will see a link to "My Orders". Keep an eye on your account for the status to move to "Complete". Once it has, your order is ready for pick up.
Contact Us with any questions about our pick-up service. Be sure to see your store at the top of the website and your question will be sent to the right member of staff.
Everything Wine Unlimited
Want free delivery on every order? Join Everything Wine Unlimited today!
- FREE DELIVERY, ALWAYS (NO MINIMUM PURCHASE)
- PRIORITY SERVICE! Order by noon and your order will be picked, packed and ready for dispatch the following morning.
- Use up to 2 addresses! Not home? Ship to your neighbour or friend!
- Buying an Unlimited membership for the first time? Any wine you happen to be ordering will be covered!
Everything Wine Unlimited membership is just $79/year. Available for purchase on the product page after you've selected delivery.