Customer Service

Shipping & Delivery

Delivery throughout British Columbia

Free shipping with some exceptions* with a minimum purchase of $200

*PLEASE NOTE: Our free shipping offer does not apply to all areas of the province. A shipping charge may be calculated at check out when the delivery address and postal code is entered.

When you've made your selections, simply click on Check Out and we'll take you through the process.  
You can expect your wine to arrive within 3-5 business days!

 Please note that you must be of legal drinking age to accept the delivery of wine. Wine shipments will NOT be left unattended by  FedEx couriers.

Need Assistance with delivery info? Contact us at anytime!

We're here to make ordering wine easy and fun. Expect a reply the same day!
For all delivery inquiries: email us or call us Toll Free:1-844-989-9463

Want to Pick-Up in Person? Collect your order at the store!

Simply select pick-up when adding items to your cart. Choose from any of our store locations;It's convenient and easy. There is no service charge and no minimum quantity is required.
Orders placed before 4pm will be completed, held for you, and ready for pickup in 2 hours the same day. Orders placed after 4pm will be ready the next day.

Click here for store locations and contact information.

Privacy & Security

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site

I. What kind of information do we collect from you when you visit our site?

When you visit our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.

II. Sharing of personal information - we don't do it.

Under no circumstances, we do share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose but never does that email get sold or distributed to any other web site or list.

III. Newsletter Opt-Out.

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will remove you from our email list. Also, under the member area, you will find a simple form to unsubscribe.

IV. Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

V. Protecting your information.

All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way. As we use a tokenized payment processing system, credit card numbers are never stored.

Returns & Replacements

Did you order something and it seemed off or you wanted something else? Just get in touch with the store where you purchased it and we'll do our best to accommodate. For online orders, please reach out to
For more details, please review this page.

Payment, Pricing & Promotions

We accept most credit cards, debit cards, as well as Apple Pay in store. We are proud to offer competitive prices, most often better than government stores. We do have boutique pricing. We frequently have sales promotions, so come back to our stores or site often. 

Viewing Orders

To view your recent orders, click on "Account" at the top of any page, log into your account, from the menu on the left, click "My Orders"

Updating Account Information

To update your account information, click on "Account" at the top of any page, log into your account, from the menu on the left, click "Update Information"