Delivery and Pick Up Information
Free delivery in B.C. when you spend over $200, some exceptions apply.
We deliver to your home or office, even to your neighbour or concierge, other than in remote areas which may require you pick up from a drop station. Be sure to make note of your delivery details, buzzer numbers, or the name of who will sign for your delivery in the additional instruction section on the payment method page.
Please note that the recipient must be of legal drinking age to take the delivery of wine. Wine shipments will NOT be left unattended by Fedex couriers.
PLEASE NOTE: Our free shipping offer does not apply to all areas of the province. A shipping charge may be calculated at check out when the delivery address and postal code is entered.
To keep up with the demand and better serve our customers, we now have most deliveries sent through FedEx.
How it Works
When your order is packed and ready to be shipped out, you will receive an email with your tracking information and delivery date. You will also receive a second email titled “Manage your FedEx delivery” which will allow you to make changes to your delivery to fit your schedule.
How can I manage my delivery?
Once you receive your tracking information, you will receive a second email titled “Manage your FedEx delivery”. If you did not receive this email and need to adjust your delivery, you can also use this URL https://www.fedex.com/en-ca/delivery-manager/receiving-managing-deliveries.html or visit FedEx.com, click on the “Tracking” tab and click on “Manage your Personal Delivery Options”. Once you verify the address, you can do one of the following:
- Deliver as Planned – here you can make notes on your delivery and add notes such as; deliver to back/side door, add a buzz number, etc.
- Deliver at a Future Date – here you can delay your order to a future date and choose the best day that works for you.
- Hold at a FedEx location – here you can see FedEx pick up locations nearest you and choose one the location you would like to pick up at. The pick-up depot will hold your order for five business days.
For further inquiries, see our frequently asked questions below.
When will my delivery arrive?
You will receive your order in 3 to 5 business days. Once your order is ready to leave our facility, you will receive an email with your tracking information.
I won’t be available/I work when FedEx will deliver. What can I do?
If you won't be home during FedEx’s normal shipping hours, we can ship to another address such as to your work or a friend or neighbour. Your order can also be held at a FedEx depot for you to pick up at your convenience. Finally, if you do have a weekday that you know you will be home, let us know and we would be happy to ship your order to arrive that day. If your order has already left our facility, you can reschedule your delivery. See above under How can I manage my delivery?
Can I request a shorter delivery window?
While FedEx gives a large delivery window, they will accommodate requests as best as they can. To make the request, you can call FedEx’s customer service line at 1-800-463-3339 and request a morning or an afternoon delivery.
Will I get a call in advance?
Unfortunately, FedEx drivers do not carry phones and are unable to call in advance. They will, however, take requests for a morning or an afternoon delivery and they will accommodate as best as they can. To make the request, you can call FedEx’s customer service line at 1-800-463-3339 and request a morning or an afternoon delivery.
I missed my delivery. What happens now?
If you miss your delivery, a door tag will be left with the location of the pick-up depot. You can arrange upwards of three attempts, which are arranged upon request. If you miss your first delivery, you can call FedEx’s customer service line at 1-800-463-3339 and request a reattempt for any day that works well for you.
For any questions not answered above, please call our Web Order Desk at 1-844-989-9463 ext 1.
Safe Store Pick-Up, Curbside Pick Up
Before you start shopping, choose pick up or delivery at the top right of the page. A drop-down menu will appear. Select the Store Location you’d like to pick up from.
Shop and place your order. For the best experience PLEASE CREATE AN ACCOUNT. Once completed, your order will be ready for pick up at your chosen store in 2 hours if you place your order before 4pm, it will ready the next day if you order after 4pm. You will receive an email when your order is ready for pick up. If you do not receive an email your order will usually be ready in 2 hours. You can contact the store you ordered from to confirm.
Another way to check the status of your order:
1. Log into your account 2. Go to Account Dashboard 3. Click “My Orders”.
Keep an eye on your account for the status to move to “Complete”. Once it is marked as Complete, your order is ready for pick up.
The Pickup Process:
We will still maintain safe distances during your order pick up.
Please note we require ALL of the following for pick up orders:
- Proof of ID
- The Credit Card used to make your purchase
- Online Order Confirmation number - you can find this in the subject line of the "Order Received" email you got from us.
For CURBSIDE PICK-UP please come to the front door and we can bring the order outside to you.
When will my pickup order be ready?
Your order will be ready within 2 hours after ordering or you can check the status of your order on your account (if you did not sign out as a guest). When your order is ready for pick up, the order will be marked as complete. Once you arrive at our store, see instructions by the front door about the next steps to take to pick up your order. You will receive an email when your order is ready for pick up
What are your hours for curbside pickup?
Store hours vary by location. Click here for details.
(Holiday hours may differ)
I am not able to pick up my order for a couple days/weeks after placing it. Will you hold my order?
Yes, we can hold your order for up to fourteen days from the date of purchase. If the order is not picked up we will try to contact you. After this, a refund will be issued and the product returned to the shelf.
I am having someone else I live with pick up my order on my behalf. Do they or myself need to provide anything to you before pickup?
If someone with the same address as you is picking up your order, we do not require anything other than a piece of photo I.D. that reflects the same address.