Delivery and Pick Up Information


Free delivery in B.C. when you spend over $200, some exceptions apply.

 

*Please be advised that as of April 18, 2022 FedEx will be reinstating physical signature capture for all alcohol deliveries.

We deliver to your home or office, even to your neighbour or concierge, other than in remote areas which may require you pick up from a drop station. Be sure to make note of your delivery details, buzzer numbers, or the name of who will sign for your delivery in the additional instruction section on the payment method page.

Please note that the recipient must be of legal drinking age to accept the delivery. Shipments containing alcohol will NOT be left unattended by couriers..

PLEASE NOTE: Our free shipping offer does not apply to all areas of the province. A shipping charge may be calculated at check out when the delivery address and postal code have been specified. 

 

To keep up with the demand and better serve our customers, we are now shipping with FedEx and Purolator.

How it Works
Once your order has been processed and packed for shipping, you will receive an email titled “Your order has been shipped.”
This email will contain a link to a live tracking page with your estimated delivery date and information pertaining to the contents of your order as well as address and recipient information as provided.
The updates and specific timelines of when information is provided varies between each carrier, please refer to your live tracking page for periodic updates.

How can I manage my delivery?

FedEx
You will receive a second email titled “Manage your FedEx delivery”. If you did not receive this email and need to adjust your delivery, you can also use this URL https://www.fedex.com/en-ca/delivery-manager/receiving-managing-deliveries.html or visit FedEx.com, click on the “Tracking” tab and click on “Manage your Personal Delivery Options”. Once you verify the address, you can make changes/requests where applicable.

 

Purolator
Detailed SMS notifications will update recipients when the package has been picked up, while it is on-route and once it has been safely delivered. (Requires a mobile number be provided in the checkout process.) As well you will have the option to manage your delivery and make changes were applicable.

 

For further inquiries, see our frequently asked questions below.

 

When will my delivery arrive?
For the Lower Mainland approximately 2 - 3 business days, all other areas are typically 3 - 5 business days. Please refer to your tracking email or by logging into your account for details.  Delivery estimates are provided for your convenience and cannot be guaranteed. These timelines are based on normal delivery conditions and as a result, are subject to change without notice.

I won’t be available/I work when FedEx will deliver. What can I do?
If your order has already left our facility, you can reschedule your delivery. See above under How can I manage my delivery? Your order can also be held at a Purolator/FedEx depot for you to pick up at your convenience. We can arrange up to two additional attempts for delivery. While we will do our best to schedule these requests at your convenience, we cannot guarantee specific dates or times.

Can I request a shorter delivery window?
While our carriers offer a larger delivery window, they will accommodate requests as best as they can. Inquires for a requested delivery window can be made by contacting the customer service for your carrier found in your tracking email. Everything Wine cannot guarantee that requests can be accommodated and are at the sole discretion of the provider.

Will I get a call in advance?
Unfortunately, carriers do not carry phones and are unable to call in advance.

I missed my delivery. What happens now?
If you miss your delivery, a door tag will be left. You can arrange up to two additional attempts which are arranged upon request. If you miss your first delivery, you can call FedEx’s customer service line at 1-800-463-3339 or Purolator at 1-888-744-7123. Alternatively, the order can be picked up at the location provided on your door tag.  

 

For any questions not answered above, please call our Web Order Desk at 1-844-989-9463 ext 1.

 

*If a recipient refuses to sign for a package it will be marked as refused by recipient by FedEx and returned to Everything Wine. Any reattempt for delivery may incur an additional charge.

 

Safe Store Pick-Up, Curbside Pick Up


Before you start shopping, set the store you’d like to pick up from at the top right of the page (the site will also attempt to geolocate you to the closest store). This will allow you to see the stock availability at that location. Once at the checkout you can confirm the order is for Pick Up.
Please note that if you add a quantity of an item to your cart that exceeds available inventory at your preferred store, please adjust the quantity in your cart. If another location does have the desired quantity, you can change to pick up from that other store instead.

Shop and place your order. For the best experience PLEASE CREATE AN ACCOUNT. Once completed, your order will be ready for pick up at your chosen store in 2 hours if you place your order before 4pm, it will ready the next day if you order after 4pm. You will receive an email when your order is ready for pick up. If you do not receive an email your order will usually be ready in 2 hours. You can contact the store you ordered from to confirm. 
 
Another way to check the status of your order: 
1. Log into your account  2. Go to Account Dashboard  3. Click “My Orders”.
Keep an eye on your account for the status to move to “Complete”. Once it is marked as Complete, your order is ready for pick up.

The Pickup Process:
We will still maintain safe distances during your order pick up. 
Please note we require ALL of the following for pick up orders:

  • Proof of ID 
  • The Credit Card used to make your purchase
  • Online Order Confirmation number - you can find this in the subject line of the "Order Received" email you got from us.

For CURBSIDE PICK-UP please come to the front door and we can bring the order outside to you. 

FAQ:

When will my pickup order be ready?
Your order will be ready within 2 hours after ordering or you can check the status of your order on your account (if you did not sign out as a guest). When your order is ready for pick up, the order will be marked as complete.  Once you arrive at our store, see instructions by the front door about the next steps to take to pick up your order. You will receive an email when your order is ready for pick up

What are your hours for curbside pickup?
Store hours vary per location. Click here for details.
(Holiday hours may differ)

I am not able to pick up my order for a couple days/weeks after placing it. Will you hold my order?
Yes, we can hold your order for up to fourteen days from the date of purchase. If the order is not picked up we will try to contact you. After this, a refund will be issued and the product returned to the shelf.

I am having someone else I live with pick up my order on my behalf. Do they or myself need to provide anything to you before pickup?
If someone with the same address as you is picking up your order, we do not require anything other than a piece of photo I.D. that reflects the same address.