If for any reason you are not satisfied with your purchase, or you received an alcoholic product you believe to be defective, we will do all we can to arrange for a replacement or credit. Please note that you may be asked to send the product, including packing slip, back to Everything Wine where you will then receive a credit for the item minus the initial shipping fee. All returns must be made within 30 days from purchase date and must accompany a receipt in order for the return to be processed. Unopened product must be resalable, and Defective product must be at least ½ full
It is BC Liquor Board policy to provide your name, contact information and reason codes on all returns.
For all returns there will be a shipping charge if you are not able to bring it to the store and for certain items, depending on the location and the size of the order, there may be a restocking fee of $15-$25
To arrange for a return please contact the store that delivered your order or the store you picked up your order from. For:
- Langford, Victoria store email OrdersVic@everythingwine.ca.
- North Vancouver store email OrdersNV@everythingwine.ca
- Vancouver store email OrdersSV@everythingwine.ca
- Langley store email OrdersLangley@everythingwine.ca
- For delivery & South Surrey orders email OrdersMX@everythingwine.ca
Please note that national carriers such as UPS and FedEx do not provide coverage for alcoholic products damaged or tainted while in transit. For your security, when returning (non-alcoholic) items, please ship your purchase with an insured courier (e.g., FedEx or UPS) and retain your receipt. Everything Wine is not responsible for items damaged or lost in transit.